While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Join Staples as a Promo Partners Account Consultant and be the driving force behind our success in building strong affiliate partnerships across Canada! In this pivotal role, you’ll market and sell SPP products and services to Staples Professional (SP) and Staples Canada (SC) clients, playing a vital part in achieving our team’s sales and profit goals. You’ll collaborate with dynamic sales support teams to ensure seamless ordering and delivery, and become the trusted point of contact for our valued Affiliate partnership clients. If you are passionate about customer satisfaction, creative solutions, and developing client relationships, this opportunity is designed for you.

What you’ll be doing:

• Drive sales with assigned SP and SC clients, generating repeat-order opportunities and developing new sales pitches and opportunities.
• Serve as the main point of contact for Affiliate partnership sales, ensuring outstanding customer experiences and satisfaction.
• Collaborate with Vertical Market Sales Manager to process incoming transactional quote requests and submit orders to the Special Order Team.
• Work with cross-functional teams to ensure orders are fulfilled to customer requirements and satisfaction is maintained.
• Stay current with new products and trends to maximize profit and market competitiveness.
• Contribute to the team’s sales and profit goals by supporting team members with overflow quote/order support and general sales assistance.
• Build trust and long-term relationships with clients by fulfilling commitments and handling issues proactively.
• Participate in team meetings, share best practices, and collaborate on proposal development and consultative selling techniques.
• Maintain accurate records of sales activities and follow-up requirements in the designated system.
• Assist in the development and maintenance of the SPP brand within the SP and SC client portfolio, adding value by understanding client business needs and offering creative, customized solutions.
• Attend off-site client meetings and make sales calls as required; some travel (generally local) is involved.

What you bring to the table:

• Excellent interpersonal, communication, and presentation skills, with a flair for sales and a customer-first mindset.
• Highly proficient business writing and verbal communication abilities, with keen organizational skills and attention to detail.
• Demonstrated ability to prioritize and manage multiple tasks/projects in a fast-paced environment.
• Strong problem-solving, analytical, and negotiation skills, with creativity in developing merchandise solutions for clients.
• Proficiency in Microsoft Office programs (Excel, Outlook, Word, PowerPoint).
• Ability to build collaborative relationships and trust through open communication and a positive, supportive attitude—even during challenging situations.
• Self-motivated with high energy and enthusiasm.
• Experience with industry tools and knowledge (i.e.: decoration processes, quoting, SAGE) is an asset.
• Valid driver’s license and a vehicle in proper working condition required.
• Some physical activity may be needed (packing/unpacking boxes for client or vendor events).

What’s needed- Basic Qualifications:

• Minimum 1 or more years of sales or customer service experience (B2B sales environment preferred).
• Experience in the Promotional Merchandise Industry is a strong asset.
• High School Diploma required; university or college diploma in sales or business is preferred.
• Bilingual (English/French) 
• CSP designation or CPSA graduate is preferred.

What’s needed- Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience in sales or business.
• Experience developing creative solutions and providing outstanding customer service.
• Background in the Promotional Merchandise Industry and/or B2B sales.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.