Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

Role Summary:

The Sales Engineer serves as an important part of Staples’ go-to-market strategy, working with new customers to ensure a positive onboarding experience, build programs and craft solutions designed to meet their needs, and serve as a subject matter expert and support resource for our business development organization.

What you’ll be doing:

• Lead onboarding efforts for large, newly-won customers in partnership with business development counterparts.
• Execute implementations in accordance with Staples’ onboarding playbook, leveraging strong project management skills to ensure timely execution of all tasks.
• Drive internal and customer-facing project calls, interacting with cross-functional stakeholders to ensure successful implementation.
• Serve as the primary support resource to business developers to coordinate non-selling & support activities during the course of an implementation.
• Able to effectively interact and guide conversations directly with key contacts at enterprise customers at the Director or VP level.
• Serve as subject matter expert on Staples’ program & eCommerce offerings and capabilities to build customer programs, using understanding of customer needs to craft simple, scalable program solutions.
• Drive customer needs discovery and program & support requirements gathering in tandem with Staples’ business development team.
• Monitor win ramp and coordinate win/ramp activities post-implementation in partnership with sales counterparts to ensure customer ramps to forecasted revenue and profitability.

What you bring to the table:

• Ability to travel on demand.  Knowledge of set up system, Sunrise, test environments strongly preferred.
• Excellent organization skills, written and verbal communications and an attention to detail.   
• Ability to interact with key contacts at Director/VP level at large, enterprise customers.

What’s needed- Basic Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 2+ years in Sales or Project Management.
• Working knowledge of customer set up including punchout, hosted file and direct SBA.com customers.  
• Experience with Staples systems including Contract Gateway, Customer Set Up, Sunrise, SBA.com, and the various test environments.  
• Must know Microsoft Suite (Outlook, Excel, Word, Access).  

We Offer:

• Inclusive culture with associate-led Business Resource Groups. 
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.