Staples is business to business. You are what binds us together.    

We’re searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you’ll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we’ll help you develop the technical and soft skills you need to thrive in the future.  

This position is a part of a hybrid work model, 4 days in the office and 1 day remote, based out of the Quill Corporate facility in Lincolnshire, IL. 

Target Start Date: June 2, 2025 - August 15, 2025 (11-week program)

Intern Pay Rate: $26 per hour

What you bring to the table:  

• Collaborative – able to build partnerships and work collaboratively with others to meet shared objectives  
• Customer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutions  
• Inclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures  
• Innovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions  
• Self-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels  

What you’ll be doing:  

Competitor Analysis//Benchmarking:

• Conduct detailed competitor analysis to identify best practices and trends within key customer journeys
• Analyze competitor offerings, identify gaps, and suggest ways to improve the eCommerce experience on our website
• Assist in benchmarking our user experience against industry standards to ensure we remain competitive

Voice of the Customer Insights:

• Learning how to effectively access and utilize our Qualtrics customer feedback tool
• Provide recommendations on improvements to reporting/processes for consistently considering and leveraging Qualtrics-sourced insights as part of site experience feature planning and prioritization

Cross-functional Collaboration:

• Work closely with marketing, site experience (product), UX design, and web developer teams, as needed to evaluate and execute on deliverables needed to support the rollout of new solutions
• Participate in regular team meetings to report on customer insights and project progress

What’s needed - Basic Qualifications:  

• Pursuing a master’s degree in Business, Marketing, and Product Management, enrolled as a full-time student carrying a minimum of 12 college credits
• Must be a rising senior, graduating in May 2026
• Detail-oriented with a focus on solving customer and business problems/opportunities 
• Self-starter with a proactive attitude and eagerness to learn
• Strong problem-solving skills and a passion for delivering excellent customer experiences
• Ability to manage multiple tasks and deadlines effectively
• Ability to create basic reporting analyses (ex: pivot tables in Excel) from data sources and summarize key insights
• Strong Microsoft Office skills including Excel and PowerPoint
• Ability to communicate ideas, insights, and strategic intentions clearly, across a variety of non-technical and technical partners and stakeholders 

What’s needed - Preferred Qualifications:  

• Completed coursework or experience in an area like: eCommerce Product / Feature Management, Customer / Market Research, Web / Digital UX Design Principles

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.