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SDO Service Technician

Helena, Montana, United States

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  • Full time
  • Job Level: Entry and mid
  • $18.00-$22.00/hour BOE

When we take pride in how we work, success is a team effort

Be the reason — the expertise you bring to the table, your pride in your work, and your commitment to safety. When you’re behind the wheel, you’re the face of this company, connecting with our customers and delivering on our promise. And in return, we’ll always deliver for you and your success.

Total Rewards

  • Compensation & Incentives
    Competitive pay with weekly paychecks
  • Paid Time Off
    112 hours plus 7 major holidays and 1 floating holiday
  • 401(k) Matching
    Company match 401(k) plan
  • Discounts
    Online and retail discounts
  • Work-Life Balance
    No weekend shifts
  • Drive2Win
    Safety program with monetary rewards

SDO Service Technician

Helena, Montana, United States

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Remote/On-site On-site Job ID 45185 Category Drivers & Delivery Date posted 06/30/2025 Job Shift Day (1st shift) Hours Daily 8:00am-1:00pm/Monday-Friday Hourly Pay Rate $18.00-$22.00/hour BOE

8:00am-1:00pm/Monday-Friday

Staples is business to business. You’re what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

What you will be doing:

In your role as a Service Technician, you will be essential to the success of Staples Supply Chain as we provide professional and knowledgeable technical support to our customers. You will service and maintain business equipment such as ware wash equipment, dish machines, floor care and carpet care equipment. You will have direct contact and communication with customers, providing them with technical information and support. Your responsibilities will also include testing new equipment, detecting malfunctions, repairing machines, keeping records of service calls and parts used, maintaining inventory, and completing necessary paperwork for billing manufacturers for services provided as well as warranty work. You will also help determine service call and installation priorities.

  • Service and maintain business equipment such as: warewash equipment, dish machines, floor care and carpet care equipment.
  • Direct contact and communication with customers
  • Responsible for communication with customers on technical information
  • Continually seek new methods and techniques for repairing and installing equipment.
  • Test new equipment and ensure functionality.
  • Detect malfunctions and repair machines immediately
  • Keep records and document service calls and parts used
  • Maintain inventory
  • Complete the necessary paperwork for billing manufacturers for services provided as well as warranty work.
  • Help determine service call and installation priorities

What You Bring to the Table:

  • Ability to manage time, meet deadlines, and efficiently maintain the proper functionality of equipment
  • Sound understanding of technical aspects of the equipment, including the ability to detect malfunctions
  • Ability to know and understand warranty processes
  • Ability to maintain a clean driver's license and drive safely and courteously in all kinds of weather and road conditions
  • An ability and willingness to maintain the cleanliness of the vehicle, including performing pre-trip vehicle inspections and reporting any maintenance concerns
  • Excellent communication skills
  • A team player with a positive attitude
  • Strong focus on customer service
  • Excellent communication skills
  • Able to work independently at customer sites
  • Demonstrated ability to handle and solve challenges and demonstrate initiative

What’s needed: Basic Qualifications:

  • High School diploma and/or Certificate from a Vocational / Technical school
  • 1+ years of mechanical and/or electrical troubleshooting experience
  • Computer literate with basic knowledge of networking
  • Electronic & mechanical experience/aptitude
  • Valid driver's license with a safe driving record
  • Must wear safety composite shoes.

Preferred Qualifications:

  • Basic plumbing skills
  • Basic electronic circuits testing skills

We Offer:

  • Competitive Pay:  $18.00-$22.00/hour Based On Experience
  • Ability to earn additional compensation through our Safety Program.
  • Receive a pair of work shoes after 30 days.
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Inclusive culture with associate-led Business Resource Groups 
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!   

#stapleshiringdrivers

#HTF

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Success Profile

  • Adaptable
  • Collaborative
  • Good Listener
  • Positive
  • Problem-solver
  • Responsible

Our Culture

People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.

Career Path

There are plenty of places to take your career at Staples.

  • Driver
  • Lead Driver
  • Supervisor
  • Supply Chain Manager

Meet Maricel, Team Lead Driver

Hear from our people and learn more about their experiences.

"What do I like most about my job? Seeing the people we deliver to and being able to be outside at times. Also, hours, pay, benefits, and co-workers."

Delivery Driver

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