The Director of Strategic Accounts is responsible for the overall sales, account management, pricing strategy, contract amendments and renewals for the sales development of Total Coffee/Breakroom opportunities in the U.S. This includes all contracts, account relationships, members and member contracts nationwide with specific focus on the largest, most complex clients and their contracts. The Director of Strategic Accounts is also responsible for designing and implementing strategies on the Total Coffee/Breakroom category for major clients and commercial consortiums and their members.

The Strategic Accounts division of Staples Advantage focuses nationally on sales growth within the top Healthcare, SLED, CRE/BSCs as well as commercial consortiums members. This division administers and fosters growth of national contracts, training and working with the Business Development and Account Management field sales organization at Staples, manufacturers, pricing, merchandising, legal, finance, etc. to make the accounts and relationships more successful in penetrating these markets and customers.  Additional sales activities may be the result of partnering with VP’s, AVP’s, Business Development and Account Management within Staples market locations. This position reports to the Vice President of Vertical Markets.

What you’ll be doing:

• Develops and maintains cadence with key business prospects within the Total Coffee/Breakroom category while collaborating with Business Development and Account Management teams.
• Manages the Total Coffee/Breakroom prospects according to standard contract terms and conditions. Continually reviews the pricing specifications to ensure we comply with the contract requirements along with determining whether there are opportunities to update our pricing to maximize our operating profit.
• Establishes and maintains business management relationships with key EBIs within FS business prospects for Total Coffee/Breakroom.
• Coordinate with Rebate & Sales reporting teams to continuously improve the reporting processes used for rebates, QBR’s, and other internal repetitive reports. Partner with Rebate team to develop new tools as contracts requirements change.
• Acts as liaison for all internal departments impacted by our operations (i.e. pricing, legal, finance, vendor rebates, transportation, supply chain, merchandising, etc.).
• Conduct training with local FS Business Development and Account management teams – conference calls / in person.
• Manufacturer/Vendor questions and support
• Customer engagement.
• Help build customer facing presentations.
• Engage in customer meetings/presentations when necessary.

What you bring to the table:

• Customer relationship building skills
• Customer focus 
• Proven industry experience
• Excellent communication skills
• Superior negotiation skills
• Skilled in business analytics with the ability to make financial and fact-based decisions
• Strong presentation skills
• Demonstrated Team Building Skills

Basic Qualifications:

• Bachelor’s degree or equivalent work experience 
• 8+ years related experience managing large, complex customers
• Prior leadership experience

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.