Staples is business to business. You’re what binds us together.

The Rep I Accounts Receivable role is pivotal in managing and overseeing the accounts receivable processes of our organization. This position plays a key role in supporting the financial stability and customer relationship management of the company.

What you’ll be doing:

• Collect cash for open Accounts Receivable.
• Follow up on a regular basis with the customer until a payment resolution is received.
• Escalate to the Team Lead if/when problems or concerns arise.
• Research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Adhere to accounts receivable strategies and completion of tasks within expected SLA.
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement.
• Drive and host conference calls to find resolution to issues and resolve past due.
• Provide internal/external customer ad hoc reporting and/or statements.
• Perform root cause analysis on customer issues.
• Work with customers to negotiate significantly past due balances via payment plan or settlement process.
• Summarize and present findings from account reconciliations to customers and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
• Communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

What you bring to the table:

• Strong attention to detail and accuracy in data entry and financial recordkeeping.
• Ability to manage time effectively and meet deadlines.
• Excellent verbal and written communication skills for customer interactions.
• Professionalism and customer service orientation.
• Team player mindset with a willingness to learn and adapt.
• Ability to follow structured processes and take direction.
• Problem-solving attitude for routine billing and account discrepancies.

What’s needed- Basic Qualifications:

• Proficiency in Microsoft Excel, Word, and Outlook.
• Familiarity with basic accounting or financial principles.
• Demonstrated ability to follow detailed instructions and established processes.
• Strong organizational and documentation skills.
• Experience with data entry or processing in financial or enterprise systems (e.g., SAP, Oracle, QuickBooks, or similar).

What’s needed- Preferred Qualifications:

• Experience using an ERP system for financial transactions (SAP, Oracle, etc.).
• Prior experience working in a high-volume billing or receivables environment.
• Exposure to customer service or support roles in a finance-related function.
• Knowledge of basic collections practices or cash application processes.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.