Be the reason

Staples is business to business. You’re what binds us together. 

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

As an Onsite Advertising Operations Specialist within the Staples Media Network, you will play a pivotal role in the future of Staples by developing processes to execute and scale onsite advertising operations. Our eCommerce team showcases Staples’ value proposition through digital vehicles including SEO, paid search, display affiliates, paid social, and more. You will help convert website visitors into customers while driving innovation and supporting a world-class digital experience. With Staples’ retail media network growing at an impressive rate, this position offers the opportunity to be at the forefront of digital transformation.

What you’ll be doing:

• Support all aspects of campaign production for onsite media offerings, including ad unit development, campaign creation, trafficking tags & creative, targeting implementation, and campaign QC.
• Lead ongoing campaign pacing discussions with the client services team, identify optimization strategies to drive campaign KPIs, and ensure campaigns deliver in full.
• Create process mapping and support development of operational roadmaps, documenting considerations for solution integrations and technology deployments.
• Work closely with Product teams and technical providers to ensure flawless execution and delivery of campaigns.
• Serve as the escalation point for all operational issues, supporting troubleshooting and reconciliation.
• Monitor advertising operations performance metrics and produce regular reporting to identify optimization opportunities.
• Collaborate with the Billing Manager to ensure Ad Operations processes and reporting enable accurate invoicing, reconciliation, and reporting for onsite ads.
• Partner with the Media Planning Team to ensure campaign creative needs are fulfilled on time and projects are delivered to vendor and Staples specifications.
• Ensure campaigns meet and exceed performance expectations.
• Execute special projects as directed by the Lead Advertising Operations Manager.

What you bring to the table:

• Growth mindset and ability to thrive in a fast-paced, transformative environment.
• Natural curiosity and an eagerness to stay current on MarTech/AdTech, digital marketing trends, and the retail media landscape.
• Versatility and willingness to tackle complex technical problems and drive efficiency.
• Strong understanding of retail media: programmatic, managed service, onsite advertising operations, and technology.
• Hands-on experience with Google Ad Manager, Placements Order Management Systems, or related ad serving/OMS platforms.
• Familiarity with display/search/social advertising, DSPs, and onsite advertising.
• Ability to manage deadlines and milestones across simultaneous projects and vendors.
• Strong interpersonal and presentation skills, with demonstrated experience in fact-based analysis and persuasive presentation of insights and recommendations.
• Proficient experience using Excel or similar tools ie pivot tables, vlookup, charts, etc. 
• Strategic approach to execution, including process improvement identification.
• Excellent written and verbal communication skills.
• Collaborative mindset, able to triage needs across multiple stakeholders and teams.
• Experience producing regular reporting and identifying optimization opportunities.

What’s needed- Basic Qualifications:

• Bachelor’s Degree (BA/BS) in Business, Finance, Economics, Marketing, or a related field; or equivalent work experience.
• 2+ years of experience in digital media and/or retail media, preferably with a product or operations background.

What’s needed- Preferred Qualifications:

• Master’s degree in business/technical field is a plus.
• Experience in digital media channels, operations, and online advertising preferred.
• Background in managing campaign setup within internal platforms and supporting QC/deployment reviews.
• Ability to work closely with client services, sales, merchandising, finance, marketing, and technology teams.

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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.