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Merchandise Specialist

Framingham, Massachusetts, United States

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  • Full time
  • Level: Entry and mid
  • Travel: Hybrid
  • Base Salary: N/A

When we work together, challenges don’t stand a chance.

Be the reason — the expertise you bring to the table, your keen eye for customer insights, and your passion for analytics. So join our team and you’ll own product lines and drive profit. And we’ll help you build a future merchandised exactly how you want.

Total Rewards

  • Compensation & Incentives
    Competitive base salary
  • Paid Time Off
    22 days plus 7 major holidays and 1 floating holiday
  • 401(k) Matching
    Company match 401(k) plan
  • Discounts
    Online and retail discounts
  • Wellness
    Physical and mental health wellness programs
  • On-site Amenities
    Daycare, cafeteria, fitness center, and coffee shop at our HQ

Merchandise Specialist

Framingham, Massachusetts, United States

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Remote/On-site On-site Job ID 33875 Category Merchandising Date posted 01/29/2025 Additional Locations Boston, Massachusetts, United States

Staples is business to business. You’re what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. 

Role summary:

The Merchandise Specialist is a foundational role within our merchandising team, focused on the detailed analysis and support of specific product categories. This position plays a critical role in ensuring the accuracy and effectiveness of merchandise selection and presentation.

What you’ll be doing:

  • Manage the SKU lifecycle, including setup, maintenance, inactivation, and returns to vendor (RTV) or destruction
  • Collaborate with content and inventory teams throughout the process
  • Oversee the Master Assortment tracker for all items across various business units; provide SKU requirements, including additions, deletions, and maintenance, to ensure consistency across channels
  • Facilitate communication of new items and forecasts among business unit counterparts (e-commerce, SBA, Quill, Essendant, HiTouch, and other acquisitions), Inventory & Planning, Vendor Management, and own brand teams
  • Identify, track, and recommend matches for alternative products when needed
  • Become an expert in our systems and be responsible for running reports on sales and margin performance, vendor purchases, business unit performance, and ad hoc reporting
  • Analyze vendor and assortment financial data and suggest opportunities for improvement
  • Process and communicate cost increases via PCW Process with vendors or own brand teams
  • Handle high volumes of field inquiries daily and provide timely support using problem-solving skills efficiently
  • Communicate effectively and proactively with the distribution network and wholesaler team to identify assortment gaps and add new items to the Master Assortment at optimal costs
  • Support merchandising teams and generalist salesforce with RFPs and proposals
  • Assist merchants in executing activities to deliver vendor and category strategies

What you bring to the table:

  • Strong organization skills with ability to multi-task
  • Ability to work independently and execute across multiple groups
  • Good verbal and written communication skills

What’s needed- Basic Qualifications:

  • Bachelor’s Degree or equivalent work experience
  • 1+ years’ of work experience in business or related field
  • 1+ years using Microsoft Suite
  • 6+ months merchandising and print experience
  • 6+ months analytical/financial experience

What’s needed- Preferred Qualifications:

  • Intermediate level systems experience with databases, AS400 systems and spreadsheets

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Success Profile

  • Adaptable
  • Analytical
  • Communicator
  • Detail-oriented
  • Insightful
  • Problem-solver

Our Culture

People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.

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Meet Louise, Associate Category Merchant

Hear from our people and learn more about their experiences.

"What I love about this department is that every day brings a new challenge, and every day you get the chance to collaborate with a variety of different teams. This allows us to really figure out what our passions are and what we want to pursue."

Merchandising Specialist

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