Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.  Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.  

The mission of a Quill Inside Sales Team Manager is to provide a respectful, engaged, and diverse culture for our associates to instill a growth mindset and drive results. They do this by coaching, keeping an open and inclusive dialogue, and executing strategic initiatives through change management. Managers pride themselves on being transparent while holding their team and themselves accountable.

What you’ll be doing:

• Lead front line sellers with consistent coaching, developing and accountability to ensure selling processes, strategies and initiatives are being executed with quality and efficiency to grow and retain sales. 
• Consistent call coaching sessions and crucial conversations
• Responsible for the execution of sales strategies within their given team/campaign focus while capturing regular intel on what is working well, what are the obstacles and what are the areas of needed improvement 
• Responsible to deliver on team sales quota and productivity KPI’s (60% of team should be hitting and/or exceeding expectations on a regular basis)
• Improve seller, team, and campaign performance by call listening, call coaching and collaboration while ensuring sellers have proper support and foundation for success
• Creating and fostering a diverse, inclusive, and positive environment 
• Responsible for meticulous hiring for new associates while supporting supplemental training and support 
• Vocalizes team feedback and recommendations to sales leadership for efficiency improvements and evolution of campaign and sales strategy 
• Facilitate performance evaluations, review and any formal performance improvement plans for the members of the Sales team. Maintain proper and thorough documentation for all associates. 

What you bring to the table:

• You are a relentless, positive, passionate, and driven individual
• Not afraid to ask questions. You view challenges as opportunities 
• You understand that the key to handling rejection is persistence and the willingness to try again
• You have a customer first attitude 
• Culture is important to you, and you want to positively impact your environment and coworkers 
• You know every conversation is different; you think dynamically and remain calm under pressure 
• You believe the best process is derived through contact improvement and sharing best practices.
• When you believe in the solutions you are providing, you are enthusiastic about sharing them with others.

Qualifications:

What’s needed- Basic Qualifications

• High School Diploma/GED
• 2+ years of previous sales and/or people management experience
• Must reside in the province of Nova Scotia as you will be required to travel within the province quarterly

What’s needed- Preferred Qualifications

• 1+ years people management experience
• Poven ability with consistent call coaching sessions, and crucial conversations
• Proficient using CRM tools, salesforce.com or a comparable sales/CRM tool and reporting effectively
• Proven ability with presenting and communicating with different levels in the organization
• Demonstrated experience dealing with adversity and showing a result-oriented mindset

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule  
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!  

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.