Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Director of the Program Management Office (PMO) is dedicated to orchestrating the seamless execution of digital initiatives across our eCommerce platforms (mobile, desktop, and app). This role is responsible for planning, executing, and communicating large, cross-functional initiatives that are complex in nature. This individual is accountable for ensuring that issues and risks are proactively managed and dependent decisions are driven out to prevent impacts to timelines. The role is required to effectively communicate across all stakeholders to ensure awareness and where their support is required to keep work on track

What you’ll be doing:

• Develop and oversee the strategic planning and execution of all eCommerce projects, ensuring alignment with broader business goals and customer-centric objectives.
• Implement and refine project management processes and methodologies to enhance the efficiency and effectiveness of the project management office. 
• Coordinate with key stakeholders across sales, merchandising, finance, logistics, and technology departments to ensure cohesive strategy implementation and operational alignment. 
• Monitor and analyze project performance, identifying areas for improvement and implementing corrective measures to ensure projects are delivered on time and within budget. 
• Facilitate regular project reviews and updates with senior management and key stakeholders, presenting progress, risks, and opportunities. 
• Manage project resource allocation, including budgeting and staffing, ensuring optimal deployment to meet strategic objectives. 
• Ensure compliance with all regulatory, security, and business processes throughout project execution to mitigate risks and ensure integrity in deliverables. 
• Provide leadership, mentorship, and direction to project managers and team members, fostering an environment of accountability and growth. 

What you bring to the table:

• Intellectually Curious and Continuous Learner – desire to learn more and find the answers to deeper questions; think of exploring and learning as fun; eager and seeks out new challenges; humble when exploring the new. 
• Communicator and Influencer – effective at communicating program status, issues, risks, and decisions needed; open to different communications styles and listens to diverse ideas; able to influence executives; comfortable with ambiguity. 
• Trusted Collaborator and Team Player – build deep and trusted relationships; work together in service of shared strategic priorities; partner with diverse people while driving towards common goal; willing to teach those around you. 
• Critical Thinking and Problem-Solving Skills – able to effectively analyze information and form a judgment; be aware of own biases and assumptions; apply consistent standards when evaluating sources; bring potential solutions and recommendations.  

What’s needed- Basic Qualifications

• Bachelor’s degree in Business Administration, Project Management, or related field or equivalent work experience. 
• 10+ years of relevant business experience, with a minimum of 5 years in a management role within eCommerce or digital project management. 
• Proven ability to lead and deliver complex digital projects across multiple platforms (mobile, desktop, and apps).
• Experience in managing cross-functional teams and collaborating with stakeholders across sales, merchandising, finance, logistics, and technology departments. 
• Solid track record in achieving project timelines and delivering within budget constraints. 
• Excellent stakeholder management skills, with experience negotiating and influencing at the executive level. 

What’s needed- Preferred Qualifications

• Master’s degree in Business Administration, Project Management, or a related field. 
• Certified Project Management Professional (PMP) or equivalent certification from a recognized project management organization. 
• Experience with agile methodologies and certifications such as Certified ScrumMaster (CSM) or similar. 
• Strong background in digital transformation projects, demonstrating successful integration of new technologies and processes. 
• Excellent stakeholder management skills, with experience negotiating and influencing at the executive level.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.