Role Summary

Manages a team of Facilities Key Account Developers who partner with outside sales, inside sales, and

business development to coordinate account support activities and drive penetration of products and

services. This role is responsible for achieving sales goals by holding the team accountable to key

metrics, delegating appropriately, maintaining a highly engaged workforce, and building a strong

recognition culture. Delivers incremental annual new sales growth through business development,

people development, and account management efforts.

Duties and Responsibilities

• Lead and develop the Key Account Development team.

• Execute defined sales processes and operating standards.

• Manage deals end-to-end, including negotiation strategy and execution.

• Solve complex problems by devising creative, practical solutions.

• Drive growth by analyzing performance dashboards, data, and industry trends.

People Leadership

Management Responsibilities

• Hire and onboard new team members.

• Coach and train associates to improve performance and capability.

• Own performance management and ongoing associate development.

• Create and sustain a collaborative, high-accountability culture.

Discretion and Independent Judgment

• Accountable for profitability within the scope of the role.

• Approve pricing and product decisions that impact sales margin.

• Serve as a signatory for customer programs and contracts.

Communications and Interactions

• Partner and collaborate with internal stakeholders through customer meetings, strategy sessions,

and coaching sessions.

• Lead category and process training for customers and internal partners.

• Conduct customer meetings, including product and pricing presentations.

Basic Qualifications

• Strong communication skills.

• CRM experience.

• Presentation skills (PowerPoint).

• Proficiency with Microsoft Office.

• Sales experience.

Preferred Qualifications

• Janitorial/sanitation and breakroom product experience.

• Professional selling skills.

Critical Experiences

• Proven experience leading, developing, and coaching team members in sales roles.

• Successful B2B sales experience within a multi-tier sales organization.

• Demonstrated ability to deal with adversity with a results-oriented mindset.

• Experience presenting and communicating across multiple organizational levels.

• Understanding of business development and account management.

• Experience owning a sales budget with a track record of exceeding quota.

About Staples

Staples is an Equal Opportunity Employer that values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this law shall be subject to criminal penalties and civil liability.

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.