Be the reason

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Senior UX Designer is a hybrid expert in user experience research and design, responsible for deeply understanding user needs, behaviors, and pain points to create intuitive, engaging, and accessible digital experiences. This role applies both qualitative and quantitative research methods, collaborates closely with cross-functional teams, and translates research insights into actionable design solutions. The ideal candidate combines analytical rigor, strategic thinking, and creative design execution to enhance user satisfaction and meet business objectives.

What You’ll Be Doing:

• Plan, design, and execute end-to-end UX research using methodologies such as usability testing, interviews, surveys, A/B testing, and field studies
• Analyze and synthesize research findings into clear, actionable insights that inform product and design decisions
• Collaborate with Product Managers, Engineers, Designers, and Data teams to shape product direction and user experience strategy
• Create wireframes, user flows, mockups, and prototypes aligned to research insights and usability best practices
• Champion a user-centered design approach across all stages of product development
• Lead usability testing, accessibility reviews, and heuristic evaluations across web, mobile, and internal tools
• Present research findings and design recommendations to stakeholders, influencing outcomes and advocating for users
• Monitor and evaluate user metrics to measure success and identify areas of opportunity
• Document research methodologies, findings, and recommendations clearly and effectively
• Mentor junior UX team members and contribute to design systems, standards, and best practices

What You Bring To The Table:

• Strong empathy and curiosity for understanding user behaviors, needs, and motivations
• Exceptional analytical thinking, problem-solving, and storytelling abilities
• Proactive, detail-oriented, and highly self-motivated
• Strong collaboration and influencing skills across cross-functional partners
• Ability to thrive in a fast-paced, evolving environment with shifting priorities

What’s Needed- Basic Qualifications:

• Bachelor’s degree or equivalent work experience
• 5+ years of hands-on UX research and/or design experience in a product development environment
• Proficiency in UX design tools such as Figma, Sketch, Axure, or Adobe Creative Suite
• Experience with research tools such as UserTesting, dscout, Optimal Workshop, Lookback, or similar
• Strong understanding of usability principles, accessibility standards (WCAG), and design systems

What’s Needed - Preferred Qualifications:

• Master’s degree in Human-Computer Interaction (HCI), Psychology, Design, or related discipline
• 7+ years of UX research/design experience with demonstrated success leading complex projects end-to-end
• Experience working in agile environments and cross-functional product teams
• Familiarity with front-end development concepts (HTML/CSS)
• Experience conducting research across diverse or global user populations

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.