Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

In this role, you are an expert problem solver and communicator who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. You will focus on exceeding the expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.

This role will support our Staples Technology Solutions (STS) customers

 Start Date:  March 23, 2026

What you’ll be doing:

• Routinely interact with customers who require assistance resolving issues that may be complex or escalated.
• Provide support for CSR internal team members in need of escalating and resolving complex issues.
• Perform research and determine optimal resolution.
• Provide timely follow-up and follow-through.
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts.
• Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed.
• Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards.

What you bring to the table:

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need.
• Readily act and step up to tackle tough issues, displaying a can-do attitude.

What’s needed - Basic Qualifications:

• High school diploma or GED
• Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role.
• Distraction-free, designated workspace/home office with high-speed internet.
• Experience with basic equipment troubleshooting and PC/hardware set up.
• Must be able to work 11:30 AM-8:00p PM Eastern time

What’s needed - Preferred Qualifications:

• Two years customer service experience within the past 5 years.
• Previous work from home experience.
• Experience providing customer service support to a technical customer base preferred
• Bachelor’s degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Vacation Allotment and Holiday Schedule 
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! 

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.