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eComm Analyst Quill

Quill is a valuable part of the Staples family of brands, Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers and our people thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Role Summary

As an eCommerce Analyst for Quill.com, you will serve as a strategic partner to the Site Experience team—bringing actionable insights that shape new features, functionality, customer experiences, and go-to-market strategies. You will dig into data to uncover opportunities, understand performance drivers, identify friction points, and deliver meaningful recommendations that enhance both customer satisfaction and revenue growth.

This role requires strong technical capability in Adobe Analytics, a keen ability to learn and use customer-insight tools, and solid business acumen. You’ll communicate complex analytical findings in clear, concise ways that help partners take action. If you thrive on problem-solving, data storytelling, and improving digital experiences, this role offers an exciting opportunity to make a direct impact.

What you’ll be doing:

• Using Adobe Analytics to analyze customer behaviors, product interactions, and funnel performance—identifying opportunities to boost conversion, AOV, and engagement with rewards and membership programs.
• Independently seeking out customer insights that highlight opportunities to advance team and company goals.
• Building, maintaining, and automating dynamic KPI dashboards across web conversion funnels and customer segment cohorts.
• Delivering weekly and monthly site performance reporting, including insights and commentary for business reviews.
• Leveraging Qualtrics survey data to report on NPS and customer satisfaction trends.
• Recommending new ways to collect and utilize Voice of Customer (VoC) insights.
• Translating customer feedback into actionable opportunities for site improvements and roadmap enhancements.
• Partnering with Site Experience Managers to measure new features, experiments, and GTM strategies, while defining tagging requirements for upcoming updates.
• Collaborating with Data Analytics teams on reporting cube design, dashboard refinement, and deeper analysis needs.
• Working with tagging management partners to optimize reporting dimensions, segmentation, and data-quality rules.
• Ensuring all reporting is accurate, timely, and aligned with stakeholder expectations.

What you bring to the table:

• Strong ability to translate web behavior data into concise insights that drive business decisions.
• Meticulous attention to detail in data validation and reporting accuracy.
• Ability to partner effectively with product, UX, merchandising, analytics, and development teams.
• Ability to segment audiences, build cohorts, and analyze user journeys to uncover conversion opportunities and friction points.
• A strategic, data-driven mindset with the ability to proactively spot trends and opportunities.
• Strength in simplifying complex data into clear, actionable insights for a variety of stakeholders.
• Ability to extract data via Snowflake or similar SQL-based environments.
• Strong collaboration skills and the ability to work cross-functionally across product, UX, merchandising, analytics, and development.
• A detail-oriented approach to validating accuracy, improving measurement frameworks, and enhancing reporting reliability.
• Comfort interacting with senior leadership and external analytics partners.
• Ability to manage recurring reporting delivery while supporting ad hoc analytical needs.

What’s needed – Basic Qualifications:

• Bachelor’s degree or equivalent work experience.
• 4+ years of experience in an eCommerce analytics role.
• Minimum of 1yr experience of Adobe Analytics, 
• Experience with  data visualization/reporting tools +Excel
• Experience defining KPIs, dashboards, and self-service reporting processes.

What’s needed – Preferred Qualifications:

• Experience with behavioral analytics platforms such as FullStory (session replay, heatmaps, funnel analysis) and A/B testing tools.
• Experience with extracting data via Snowflake or SQL

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

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