Product Management Marketplace Order Lifecycle
Framingham, Massachusetts, États-Unis
When we work together, challenges don’t stand a chance.
Be the reason — the expertise you bring to the table, your keen eye for customer insights, and your passion for analytics. So join our team and you’ll own product lines and drive profit. And we’ll help you build a future merchandised exactly how you want.
Total Rewards
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- Compensation & Incentives
- Competitive base salary + bonus on eligible positions
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- Paid Time Off
- 22 days plus 7 major holidays and 1 floating holiday
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- 401(k) Matching
- Company match 401(k) plan
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- Discounts
- Online and retail discounts
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- Wellness
- Physical and mental health wellness programs
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- On-site Amenities
- Daycare, cafeteria, fitness center, and coffee shop at our HQ
Product Management Marketplace Order Lifecycle
Framingham, Massachusetts, États-Unis
Faire une demandeStaples is business to business. You’re what binds us together.
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
Staples is transforming how businesses buy, sell, and operate—and our third‑party marketplace is a critical growth engine in that journey. This role sits at the center of that transformation, owning the end‑to‑end marketplace order experience across major platforms like Amazon, Walmart, and Best Buy.
What you will be doing:
Own the end‑to‑end order lifecycle across third‑party marketplaces, from order ingestion and validation through fulfillment, shipping, returns, refunds, and post‑purchase resolution.
Develop and execute a product strategy and roadmap for marketplace order lifecycle capabilities aligned with company growth objectives.
Partner closely with engineering and development teams to streamline order orchestration, reduce manual touchpoints, and scale marketplace integrations.
Monitor and optimize key performance metrics including order throughput, defect rates, cancellations, on‑time fulfillment, and customer experience scores.
Leverage data, experimentation, and platform insights to continuously improve order accuracy, speed, and conversion.
Collaborate cross‑functionally with operations, supply chain, customer service, UX/UI, finance, and business stakeholders to deliver high‑quality solutions on time and within budget.
Stay current on evolving marketplace policies, APIs, and seller performance requirements.
Support product launches and marketplace expansions, ensuring readiness across systems, workflows, and stakeholder teams.
What You Bring to the Table:
Strong customer‑first mindset with a passion for delivering seamless, low‑friction order experiences.
Proven ability to operate in a fast‑paced, complex environment with competing priorities.
Excellent communication skills with the ability to translate technical and data‑driven insights for diverse audiences.
Demonstrated success partnering across teams to bring products to market and deliver business outcomes.
Collaborative, inclusive approach with a commitment to continuous learning and innovation.
What’s needed: Basic Qualifications:
Bachelor’s degree in a relevant field or equivalent work experience.
5+ years of experience in product management, eCommerce, or order management systems.
Hands‑on experience supporting third‑party marketplaces (Amazon, Walmart, Best Buy, or similar).
Strong analytical skills with experience using data and reporting tools to drive product decisions.
Familiarity with order management systems (OMS), marketplace APIs, and system integrations.
Preferred Qualifications:
Master’s degree or MBA.
Experience delivering order lifecycle or OMS capabilities at scale across multiple channels.
Background in B2B or B2C eCommerce with exposure to complex fulfillment models.
We Offer:
Inclusive culture with associate‑led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.
Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.
Success Profile
- Adaptable
- Analytical
- Communicator
- Detail-oriented
- Insightful
- Problem-solver
Our Culture
People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.
Meet Louise, Associate Category Merchant
Hear from our people and learn more about their experiences.
"What I love about this department is that every day brings a new challenge, and every day you get the chance to collaborate with a variety of different teams. This allows us to really figure out what our passions are and what we want to pursue."
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