Staples is business to business. You’re what binds us together.

This is a Hybrid role with a THREE day (Tu-Th) in-office expectation at our Dallas, TX office.

The Inside Account Executive - GPO works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives (IAE) engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long-term business success and profitability.

What you’ll be doing:

• Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
• Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience
• Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
• Manage sales funnel to close opportunities
• Implement strategies to retain at-risk customers or those considering canceling their subscriptions
• Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns
• Keeping customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions
• Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
• Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions
• Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them

What you bring to the table:

• Strong drive and a desire to win
• Strong aversion to complacency
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Strong phone presence
• Strong time management skills
• Ability to effectively communicate and build relationships
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Ability to adapt to a fast-paced organization
• Strong communication skills; active listener
• Experience building customer relationships
• Strong organization and time management skills
• Exhibit strong sense of business acumen

Qualifications:

What’s needed- Basic Qualifications:

• High school diploma or GED
• 1+ years of experience in a sales, customer service, or a sales support position
• 2+ years experience with MS Word, Outlook, Excel and PowerPoint

What’s needed - Preferred Qualifications:

• Bachelor's degree preferred or equivalent related experience
• Account management experience
• Solution oriented, self-starter and results oriented
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
• Adaptable to Change
• Coachable, able to incorporate feedback
• Ability to work in a team sales environment
• Industry knowledge a plus

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.